Customer care Representative – Dept. away from Degree (Remote)

The main duties would be to address inbound calls or chats along with create outbound phone calls from Federal Pupil Help (FSA) Financing Repair

Maximus happens to be finding Support service Agents to support the brand new Agency from Studies. To set up you for this character, Maximus will bring paid back, total training and that ensures all of our teams take care of for every person which have the highest degrees of training and you can professionalism.

Work schedule: Can attend 7 weeks of coaching (Remotely – at home), Monday-Saturday, 8am-4:30pm CT. Little time out-of are enabled during degree. Through to end of training your projects plan will be assigned to you.

  • Address inbound calls, e-emails or chats while making outbound phone calls out-of Federal Beginner Aid (FSA) Loan Servicing
  • Answer questions and notate levels off recommendations offered and measures taken in reaction to those issues
  • Create outgoing phone calls to follow along with with customers so you can clarify information or bring membership status
  • Processes Borrowing Bureau Needs making use of situated procedure and procedures
  • Service Contact Cardiovascular system expectations together with department and you may corporate procedures and procedures
  • Make use of the feedback device to offer and you will found useful feedback into the call quality and you will agencies jobs
  • Make use of offered assistance, knowledgebase, and you will important tech like mobile, e-send payday loan Missouri Seneca, and web browser to respond to concerns and you will create work requirements
  • Send escalated phone calls otherwise concerns to help you compatible accounts as needed
  • Processes desires obtained via general interaction and you will notate profile of procedures consumed in a reaction to those people demands

A career and you can proceeded a job is actually contingent upon obtaining and maintaining a favorable approval. Finally viability commitment is the only discernment of the Institution out-of Training.

Because 1975, Maximus features work lower than its founding purpose out-of Providing Regulators Suffice the people®, enabling citizens globally to help you properly build relationships the governments whatsoever membership and you can round the numerous health insurance and person qualities applications. Which have up to 30,100 staff in the world, Maximus try a pleased lover so you’re able to regulators enterprises regarding Joined States, Australia, Canada, Saudi Arabia, Singapore in addition to British. Launch your career with Maximus courtesy one of our vibrant customers solution stores.

Active army provider people, the spouses, and you may veteran candidates tend to embody the latest center competencies MAXIMUS deems extremely important and bring an effective resiliency and you will dependability you to definitely considerably advances all of our team. We know your unique experiences and you may enjoy, and want to provide you with a career street that allows one to remain and then make a change for the nation. The audience is happy with our involvement with groups serious about helping veterans as well as their family. When you find yourself transitioning of armed forces so you can civil existence, possess early in the day provider, try a resigned experienced otherwise a member of new National Shield otherwise Supplies, or a spouse out of a dynamic armed forces solution associate, i’ve tricky and you may rewarding profession options available for you. A committed and you will varied employees is actually our key funding. MAXIMUS brings equivalent employment opportunities to all accredited people without esteem to help you battle, color, faith, intercourse, intimate direction, intercourse title, federal resource, safe experienced position otherwise handicapped position.

MAXIMUS was an enthusiastic Affirmative-action/Equivalent Chance Manager

Because a respected proper mate so you can governing bodies around the world, Maximus support help the delivery of social qualities in the middle of complex tech, fitness, monetary, environmental, and you will social demands. That have an intense knowledge of system provider delivery, acute information that get to working perfection, and you will a thorough awareness of the requirements of individuals being offered, the group get better the newest critical missions of our lovers. Maximus provides innovative company techniques administration, impactful asking features, and you may technical possibilities that give enhanced results for individuals and you will highest degrees of efficiency and you may performance of regulators-paid applications.